Assessing the Effectiveness of Public Healthcare Delivery and Its Implications for Patient Satisfaction in Bangladesh

Abstract

Assessing patient satisfaction is essential for evaluating the effectiveness of healthcare services, especially in public hospitals in Bangladesh. This study looks closely at patient satisfaction at Kushtia 250-Bedded General Hospital, looking at things like how easy it is to obtain drugs, how satisfactory the service is, and how long patients have to wait. The study sought to clarify the intricacies of service delivery systems through an extensive analysis of patient feedback, highlighting both significant strengths and notable weaknesses. There were 211 people in the sample, which included both inside and outside patients. There were about 69.2% men and 30.8% women in the sample. The study found that the organization needed to make several changes, such as finding better ways to get medications, improving communication with patients, training staff, and making sure that quality assurance systems are stronger. By using a deep understanding of patient happiness, theme analysis, and practical suggestions, the hospital may be able to make favorable changes that will start a new era of healthcare delivery in Bangladesh. Everyone in Bangladesh could be healthier and happier if the healthcare system worked better.